Leaders who acknowledge mistakes, take personal responsibility and act swiftly to make corrections are generally regarded as heroic. Their willingness to open the door to new information – however uncomfortable that may be – gains credibility for themselves and their organizations.
Yet to become open and accessible, to overcome defensiveness in the moment when bad things are happening, is no small task. It takes a certain level of self-knowledge, empathy, and strength of character.
Dan Oestreich
Following SELF